ONLINE CARD PAYMENTS / NET BANKING & PAYMENT POLICY
Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
If you are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are authorized to do so as we do not accept the third party payment.
BOOKRUMZ TRAVEL LLP does not accept the Third Party Card Payment. Reservation name & the name on Credit Card should match while making the payment online with credit card/debit card.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by BOOKRUMZ TRAVEL LLP 48 hours with the order booked on www.bookrumz.com website else, the order is liable to be cancelled.
You have the option of paying the tour/invoice cost with an internet bank account of the banks which are listed on our payment gateway. You can pay for your order through the respective bank’s net banking options and the amount will be automatically debited from your account.
If transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with front copy of your credit card by email to complete your transaction. If you failed to produce the said documents on time, then your transaction/Reservation will be cancelled with immediate effect (for more clarity on this, you can get in touch with us on email to contact@bookrumz.com).
Any bank transaction charges charged for online payment is payable by the customer whether it is for the new order or the refund on the cancelled order.
If the transaction has been cancelled by the customer, processing charges will still apply to the card holder.
As a standard process if the booking is not processed because of some technical error or cancelled by the user, then the refund will be initiated in same Credit card / Debit card or Net banking account through which the booking has been originally processed. (Refund handling charges will be applicable in case of cancellation of booking from customer end over and above the cancellation charges as specified in the booking).
Payment Gateway is an additional Payment option available for the customer and is not the only option for making Payments. You can contact your nearest www.bookrumz.com office to make your reservation by paying cash or transferring funds via wire transfers.
100% Advance payment is require for the tours on the black-out dates, any event or conference, festivals, Christmas/New Year and long weekend periods.The order placed for these dates are cannot be cancelled & no-refund will be processed for non-refundable bookings.
Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.
BOOKRUMZ TRAVEL LLP reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. BOOKRUMZ TRAVEL LLP further reserves the right to alter any and all fees from time to time, without notice.
The Customer shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by BOOKRUMZ TRAVEL LLP for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.